Google Partner-Led Premium Support
Beginning Monday, April 1, 2024, Google charges all customers globally for Google Cloud support, which means that escalating support tickets and submitting customers to Google now comes with an additional cost.
If you need to raise support tickets with Google after April 1, 2024, you can choose a support plan listed below.
Partner-Led Premium Support (PLPS): Includes direct access and escalation to Google support, with a charge of 4% of your total invoice for GCP spend (excludes Workspace, Maps, or Marketplace purchases). The minimum support contract period is 3 months.
Partner resold support (Direct Support): Allows you to open support tickets with Google (DoiT cannot open support tickets on your behalf). This option includes three tiers:
Partner Resold Standard Support: $29/month + 3% of invoice; minimum support contract period is 1 month.
Partner Resold Enhanced Support: $500/month + 3% of invoice; minimum support contract period is 1 month.
Partner Resold Premium Support: $12.5K/month + 4% of invoice; minimum support contract period is 1 year.
Any change made to the support plan takes up to two full business days to be effective.
Activate Partner-Led Premium Support
You can activate Partner-Led Premium Support anytime.
Sign in to the DoiT Console, select Services from the top navigation bar, and then select Consulting and support.
Open a new ticket.
In the Cloud Platform dropdown list, select Google Cloud Platform.
In the Product dropdown list, select Activation request under Partner-Led Premium Support.
Once you submit the activation request, your account manager will prepare the proper documentation and reach out to get the required signature.