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Manage default email CCs

You can configure a list of default email addresses to copy in (CCed) when new tickets are created. This feature can be useful when key people in your organization desire additional visibility into ticket activity.

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Required Permissions: Billing Profile Admin

From within the CMP, select Services from the top navigation bar, then select Consulting and support:

Select the gear icon in the top right-hand corner of the page, then select Manage Default Emails List.

After selecting Manage Default Emails List, the CMP will open a modal dialog allowing you to manage the list of default emails to CC on new tickets.

You can use the gear icon to edit this list again at any time.