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Shared Slack channel

Slack is great for synchronous communication (e.g., you have a quick question and want the answer now).

We encourage you to create a shared Slack channel with DoiT International so that you have 24/7 access to our industry-leading team of Cloud Reliability Engineers (CREs), Cloud Architects, and Support Engineers.

You can use the shared Slack channel to ask questions or make requests:

  • We will try to respond to you within fifteen minutes
  • We will deal with simple questions and trivial requests on the spot
  • If more investigation or work is needed, we will prompt you to create a support request so that we can switch to an asynchronous workflow

Create your shared Slack channel

From within the CMP, select the gear icon from the top navigation bar, then choose Slack (under Account settings) from the drop-down menu. After choosing the Slack menu item, the CMP will bring you to the Slack settings page:

From here, select CREATE SHARED SLACK CHANNEL and follow the instructions.

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If you haven't already added the DoiT International Slack application to your Slack workspace, you can do so by selecting ADD TO SLACK (bottom of the screen) and following the instructions.

Our Slack application can enhance your Slack experience by automatically unfurling links to the CMP and providing metadata and rich previews for Cloud Analytics reports and budgets.

Configure your shared Slack channel

Once your shared Slack channel has been created, you can configure the channel from the same Slack settings page as before.

From within the CMP, select the gear icon from the top navigation bar, then choose Slack (under Account settings) from the drop-down menu. After choosing the Slack menu item, the CMP will bring you to the Slack settings page:

In the screenshot above, there is a shared channel named #cmp-playground-com.

Select the chain icon to the right of the channel name to copy a link you can share with other people to invite them to the channel.

Additionally, you can configure the CMP to send notifications to the shared Slack channel about:

  • Google Cloud or AWS Known Issues Get notified about cloud incidents
  • Cost Anomalies Get notified when our system detects abnormal usage of your cloud platform
  • Google Cloud and AWS Quotas Utilization Alerts Get alerted when your cloud platform quota utilization exceeds 80%.
  • Daily Cost Digest Get a daily digest with an optional filter for cost attributions

The shared Slack channel configuration options will auto-save whenever you make a change.