how to configure additional CCs" by default when raising new tickets
You can configure additional email addresses to be always copied (CC) when you raise requests with DoiT International. This is particularly useful when key people within the org should always get visibility of an issue.
Required Permissions: Billing Profile Admin
Start with navigating to the 'Support' page by selecting the icon on the left-hand side menu.
A screenshot showing the location of the Support menu item
Locate the settings gear icon at the top-right of the page
A screenshot showing the location of the gear icon
Select 'Manage Default Emails List'
A screenshot showing the location of the Manage Default Emails List option
Add people you'd like to be always copied on new requests and click "Save"
A screenshot of the Manage Default Emails CC Addresses modal dialog