Anomaly Detection
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Escalating Support Requests
Notify Cloud Engineering team about the impact on your business
If you would like to access and review previously submitted support requests, you can easily do so through the Cloud Management Platform.
Start with locating the ticket you'd like to escalate on the Support page:
A screenshot showing a list of tickets on the support page
By clicking on the ticket's subject or ID, you are brought to a new page which includes the ticket's full description and in-depth details displayed in a collapsible Info Panel.
Click on the 'Escalate' button to escalate the ticket and specify the reason for escalation.
A screenshot showing the location of the Escalate button
Available Escalation Reasoning:
    Long Resolution Time
    Business Impact
    Technical Expertise
Once you select the reason for escalation, you can also add comments further explaining and justifying the escalation.
Last modified 6d ago
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